If your gear arrives damaged, defective, or you received the wrong item — we’re on it. Just send us an email within 7 days of delivery, along with:

- Your order number
- A short description of the issue
- A few clear photos

Once we review your request, we’ll get a replacement or refund sorted quickly — no hassle, no stress.

Because all PB Haus items are made-to-order, we can’t accept returns or exchanges for sizing issues or buyer’s remorse. But we want you to love your gear, so:

- Every product page includes a detailed size guide
- If you’re unsure about fit, contact us before ordering — we’re happy to help!

All items are final sale, including:

- Personalized gear

- Limited editions

- Discounted or sale items

These can’t be returned or exchanged unless they arrive damaged or incorrect.

If you’re ever unsure or run into an issue, we’re just an email away. Our team is small, but mighty — and always happy to help make things right when we can.