Made-to-Order Means Final Sale

At PB Haus, every item is crafted just for you—made-to-order with care and precision. This approach allows us to offer unique designs while minimizing waste. As a result, we do not accept returns or exchanges for reasons such as ordering the wrong size, color preferences, or changes of heart.

To help you choose the perfect fit, we provide detailed size charts on each product page. If you're unsure or need assistance, feel free to reach out before placing your order—we're here to help!

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Damaged or Incorrect Items

We stand by the quality of our products. If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery. To expedite the process, include:

- Your order number
- A description of the issue
- Clear photos showing the problem

We'll assess the situation and, if appropriate, offer a replacement or refund.

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Lost or Undelivered Orders

If your order hasn't arrived within the expected timeframe, please:

- Check your shipping confirmation email for any address errors.
- Inquire with your local post office or neighbors.
- Contact us within 14 days of the estimated delivery date if the package is still missing.

We'll investigate and assist you in resolving the issue.

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By clearly outlining our policies, we aim to provide a transparent and hassle-free shopping experience.

If you have any questions or need further assistance, don't hesitate to reach out!